Support forums are a monitored bulletin board style forum. Users can post questions, request features, and even respond to other users in a user-to-user mode. This may be beneficial when an end-user's question is concerned more with the background investigation process that with the software itself. To post any messages to the forum, users must subscribe using their own user ID and password. This is necessary only so the board can identify you and form your user experience, such as items read or not read. All internet forums operate in this manner.