By the time your organization decides to perform a background investigation on a candidate, some relationship with the candidate has already been developed. Your organization should make it a practice to inform Candidates that they will be using an electronic system to complete their Personal History Statement so they will expect the email invitation. When the Investigator invites a candidate, the candidate receives an email with a link to the POBITS system and credentials to log in. The credential will expire:

The Investigator is able to monitor Candidate access to POBITS so if several days go by with no activity, the Investigator should query the Candidate to ensure they have received the email and are prepared to enter their information.

If the Candidate needs more time to complete their questionnaire, the Investigator can simply invite the Candidate again. This will issue new login credentials to the Candidate and send them an email identical to the one they first received for system access. It will extend their system access by another 10 days.